FreedomPop: This number appeared to provide options only fo...
FreedomPop مراجعة العملاء بواسطة مستخدم GetHuman GetHuman-332338 من نوفمبر ١٩، ٢٠١٧
Background on GetHuman-332338's case
GetHuman: GetHuman-332338 - can you tell our other FreedomPop customers when your case took place?
GetHuman-332338: Yup. It was afternoon, on نوفمبر ١٦.
GetHuman: Did you reach out to FreedomPop, and if so, how?
GetHuman: And which of these common FreedomPop customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-332338 a list of common FreedomPop problems)
GetHuman-332338: "Device Support" was why I was trying to call.
GetHuman-332338's review of FreedomPop customer service
GetHuman: So how would you sum up your experience for GetHuman's FreedomPop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-332338: This number appeared to provide options only for cancelling or downgrading, not speaking to an agent. It said press * for speaking to an agent to downgrade your plan, but when you press that *, it states press * to continue the downgrade process. I was afraid it would be an automated downgrade, so I hung up.
GetHuman: Let's quantify your experience contacting FreedomPop. On a scale of 1 to 5, how easy is it go get help on a FreedomPop problem?
GetHuman-332338: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-332338: I'd give them a four out of five on communication.
GetHuman: And what about FreedomPop's ability to quickly and effectively address your problem?
GetHuman-332338: For that I would say three out of five.
GetHuman: And finally- any advice for other FreedomPop customers?
GetHuman-332338: اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ FreedomPop لمعرفة هويتك.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-332338 taken from his FreedomPop customer service problem that occurred on نوفمبر ١٦، ٢٠١٧.