Classmates.com: At first representative said money charged to m...
Classmates.com مراجعة العملاء بواسطة مستخدم GetHuman ~Anonymous من نوفمبر ٢٦، ٢٠١٧
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Classmates.com customers when your case took place?
~Anonymous: Yes. It was middle of the night, on نوفمبر ٢١.
GetHuman: Did you reach out to Classmates.com, and if so, how?
GetHuman: And which of these common Classmates.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Classmates.com problems)
~Anonymous: "Service problem" was why I was trying to call.
~Anonymous's review of Classmates.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Classmates.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: At first representative said money charged to my credit card could not be refunded but then said he would make an exception and granted a refund of almost the entire charge...very helpful person.
GetHuman: Let's quantify your experience contacting Classmates.com. On a scale of 1 to 5, how easy is it go get help on a Classmates.com problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Classmates.com's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Classmates.com customers?
~Anonymous: اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Classmates.com لمعرفة هويتك.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Classmates.com customer service problem that occurred on نوفمبر ٢١، ٢٠١٧.