FedEx: Very good experience with the rep. He fixed my...
FedEx مراجعة العملاء بواسطة مستخدم GetHuman ~kerml من نوفمبر ٢٨، ٢٠١٧
Background on ~kerml's case
GetHuman: ~kerml - can you tell our other FedEx customers when your case took place?
~kerml: Yeah. It was morning, on نوفمبر ٢٤.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~kerml a list of common FedEx problems)
~kerml: "Track item" was why I was trying to call.
~kerml's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kerml: Very good experience with the rep. He fixed my issue easily and explained what I can expect very well.
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~kerml: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kerml: I'd give them a two out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~kerml: For that I would say three out of five.
GetHuman: And finally- any advice for other FedEx customers?
~kerml: اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ FedEx لمعرفة هويتك.
GetHuman: Well there you have it. Some useful feedback and words from ~kerml taken from his FedEx customer service problem that occurred on نوفمبر ٢٤، ٢٠١٧.