Globe Telecom: Service complaint
Globe Telecom مراجعة العملاء بواسطة مستخدم GetHuman GetHuman-dshaw من نوفمبر ٢٩، ٢٠١٧
خلفية عن حالة GetHuman-dshaw
GetHuman:GetHuman-dshaw - هل يمكنك إخبار عملائنا Globe Telecom الآخرين بوقت حدوث قضيتك؟
GetHuman-dshaw:Yeah. كانت الساعة afternoon بتاريخ نوفمبر ٢٠.
GetHuman:هل تواصلت مع Globe Telecom ، وإذا كان الأمر كذلك ، فكيف؟
GetHuman:وأي من مشكلات العملاء الشائعة Globe Telecom تصف بشكل أفضل السبب الذي جعلك تريد التحدث إليهم؟
(يعرض GetHuman-dshaw قائمة بمشكلات Globe Telecom الشائعة)
GetHuman-dshaw:"Overcharge/Strange charge" هو سبب محاولتي to call.
مراجعة GetHuman-dshaw لخدمة عملاء Globe Telecom
GetHuman:إذًا ، كيف يمكنك تلخيص تجربتك لمجتمع عملاء GetHuman Globe Telecom؟ سنقوم بمراقبة أي معرفات أو أرقام أو رموز وأي كلمات غير لائقة هنا احترامًا لملايين العملاء الآخرين الذين يستخدمون هذا المورد.
GetHuman-dshaw:Service complaint
GetHuman:هل يمكنك إخبار بقيتنا أكثر قليلاً مما حدث في ١١/٢٠/١٧؟
GetHuman-dshaw:I am writing this because I am tired of call support for the same problems almost every week to month. Your techs give me the feeling they do not know what they are doing. I have a record book full of services calls. (* pages full) Same problems over and over. Now my problem I had at the start of my service is back again. It seams they just move my problems around, fix one only to cause another. ** Now everyday we loose internet access. No indication on modem., just can not surf the net. It is intermittent lasting a few mins to hours. Some times a restart will work for awhile. This was my problem * years ago and after a fix for another problem its back. * I know your copper lines are bad in MAA, I have been on every open line, each one with a different problem. ** So is this sub slandered service going to be fix or am I doomed to on and off service that I get no credit for. I have asked that someone from globe call me that has the power to make something happen. But that has yet to happen. No follow up calls to see if service is good. Everything I have is with Globe, cell service, landline and internet. So I would think someone would take notice if there is a major problem. Maybe its just no one cares as long as the bill is paid. My net was working fine for almost a year until a few months ago when it rained I lost all my service. Took over * months for you to fix that problem. Look at the att file to see the *nd fix after box change did not work. Then your tech had the nerve to call the the next day to ask if he could close the ticket. Really ! So after I called and spoke to a supervisor, techs showed up fast....moved me to a new copper line. Rain problem fixed, but now other problems after the move to this line.** You know its easy to work with a client if you talk and inform the client your plans to resolve issues. So all I am asking for is a stable internet connection and some feedback. Stop making me call every week, the problem is not fixed until I am satisfied. Stop closing the service calls until you know its fixed. ** So please someone call me that has the power to get things done.**Thank You, **P.S.**Another problem has come up. Last * days..we can not make calls on the landline. Have dial tone, dial the number and nothing happens...does not ring on other end. I have had one call go thru in * days.
GetHuman:دعنا نحدد تجربتك في الاتصال بـ Globe Telecom. على مقياس من 1 إلى 5 ، ما مدى سهولة الحصول على مساعدة بشأن مشكلة Globe Telecom؟
GetHuman-dshaw:سأقدم لهم one من أصل خمسة لتسهيل العثور على طريقك للمساعدة.
GetHuman:ماذا عن جودة التواصل. كيف تقيم ذلك على مقياس من 1 إلى 5؟
GetHuman-dshaw:سأعطيهم two من أصل خمسة للتواصل.
GetHuman:وماذا عن قدرة Globe Telecom على معالجة مشكلتك بسرعة وفعالية؟
GetHuman-dshaw:لهذا أقول three من أصل خمسة.
GetHuman:وأخيرًا - أي نصائح لعملاء Globe Telecom الآخرين؟
GetHuman-dshaw:اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Globe Telecom لمعرفة هويتك.
GetHuman:حسنا هناك لديك. بعض التعليقات والكلمات المفيدة من GetHuman-dshaw مأخوذة من Globe Telecom مشكلة خدمة العملاء التي حدثت في نوفمبر ٢٠، ٢٠١٧.