Mitsubishi Motors: Poor treatment at a Mitsubishi dealership
Mitsubishi Motors مراجعة العملاء بواسطة مستخدم GetHuman GetHuman-beaverke من ديسمبر ٧، ٢٠١٧
خلفية عن حالة GetHuman-beaverke
GetHuman:GetHuman-beaverke - هل يمكنك إخبار عملائنا Mitsubishi Motors الآخرين بوقت حدوث قضيتك؟
GetHuman-beaverke:Sure. كانت الساعة afternoon بتاريخ ديسمبر ٣.
GetHuman:هل تواصلت مع Mitsubishi Motors ، وإذا كان الأمر كذلك ، فكيف؟
GetHuman:وأي من مشكلات العملاء الشائعة Mitsubishi Motors تصف بشكل أفضل السبب الذي جعلك تريد التحدث إليهم؟
(يعرض GetHuman-beaverke قائمة بمشكلات Mitsubishi Motors الشائعة)
GetHuman-beaverke:"Returns" هو سبب محاولتي to call.
مراجعة GetHuman-beaverke لخدمة عملاء Mitsubishi Motors
GetHuman:إذًا ، كيف يمكنك تلخيص تجربتك لمجتمع عملاء GetHuman Mitsubishi Motors؟ سنقوم بمراقبة أي معرفات أو أرقام أو رموز وأي كلمات غير لائقة هنا احترامًا لملايين العملاء الآخرين الذين يستخدمون هذا المورد.
GetHuman-beaverke:Poor treatment at a Mitsubishi dealership
GetHuman:هل يمكنك إخبار بقيتنا أكثر قليلاً مما حدث في ١٢/٠٣/١٧؟
GetHuman-beaverke:I had a terrible transaction with Boardman Mitsubishi owner Jerry Sandford in Boardman, Ohio and it's still unresolved.**I did receive a call from their PR*internet manager Erin Waldron. Ms. Waldron was apologetic and said that she had rectified the situation with the salesman's rude behavior (see below). Ms. Waldron CONCURRED with my assessment that Mr. Sandford's dealership and I had agreed to the $**,*** price I had offered for a used **** Honda Fit. She asked what could be done to address my unhappiness. I told Ms. Waldron that I simply wanted a refund of $*** of the additional $*** I had paid (at my request, the dealership had put two new front tires on the car I bought, since the ones it had were completely bald and unsafe). She took this request to Mr. Sandford, who flatly refused, and who offered instead that I could**a) return the car for a full refund (another **-minute roundtrip drive and taking yet another day off work with a second person, since I would need a ride home) or*b) get a free oil change.**I told Ms. Waldron that this was unsatisfactory and that Mr. Sandford was taking the short-term view, since I was clearly an unsatisfied, vocal and articulate customer. I said I thought he should take the long-term view and honor my original offer because it was the right thing to do. She apologetically said that this was impossible.**I wanted to let you know how poorly this particular Mitsubishi dealership is treating a paying customer. Many thanks for taking the time to read this.**Catherine S. Vodrey******@***.com or ***-***-**** *** * ***Dear Mr. Sandford:**I am e-mailing you regarding the **** used Honda Fit I bought this afternoon at Boardman Mitsubishi. While I am very happy with the car itself, I have to say that I was disturbed with the way the transaction transpired. You can see from the e-mail exchange I had below with both Julie and Krissy why I felt that my $**,*** offer had been accepted. It wasn't til Krissy e-mailed me this morning ** minutes after I had left East Liverpool to drive to your dealership that there was any doubt cast in my mind (and please note that I didn't get her e-mail until I had already made the **-minute drive to the dealership).**I couldn't possibly have been clearer with both Julie and Krissy Patton that I wasn't interested in making a **-minute roundtrip drive to Boardman -- accompanied by my sister, with both of us taking time off work -- unless I felt my $**,*** offer had been settled. *I can provide the remainder of the e-mail . . . but this form won't let me in the space allotted.*
GetHuman:دعنا نحدد تجربتك في الاتصال بـ Mitsubishi Motors. على مقياس من 1 إلى 5 ، ما مدى سهولة الحصول على مساعدة بشأن مشكلة Mitsubishi Motors؟
GetHuman-beaverke:سأقدم لهم five من أصل خمسة لتسهيل العثور على طريقك للمساعدة.
GetHuman:ماذا عن جودة التواصل. كيف تقيم ذلك على مقياس من 1 إلى 5؟
GetHuman-beaverke:سأعطيهم five من أصل خمسة للتواصل.
GetHuman:وماذا عن قدرة Mitsubishi Motors على معالجة مشكلتك بسرعة وفعالية؟
GetHuman-beaverke:لهذا أقول five من أصل خمسة.
GetHuman:وأخيرًا - أي نصائح لعملاء Mitsubishi Motors الآخرين؟
GetHuman-beaverke:اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Mitsubishi Motors لمعرفة هويتك.
GetHuman:حسنا هناك لديك. بعض التعليقات والكلمات المفيدة من GetHuman-beaverke مأخوذة من Mitsubishi Motors مشكلة خدمة العملاء التي حدثت في ديسمبر ٣، ٢٠١٧.