Panera bread overcharged me twice to the tune o...
Panera Bread مراجعة العملاء بواسطة مستخدم GetHuman GetHuman-fergust من ديسمبر ٣، ٢٠١٧
خلفية عن حالة GetHuman-fergust
GetHuman:GetHuman-fergust - هل يمكنك إخبار عملائنا Panera Bread الآخرين بوقت حدوث قضيتك؟
GetHuman-fergust:Yes I can. كانت الساعة late at night بتاريخ نوفمبر ٢٤.
GetHuman:هل تواصلت مع Panera Bread ، وإذا كان الأمر كذلك ، فكيف؟
GetHuman:وأي من مشكلات العملاء الشائعة Panera Bread تصف بشكل أفضل السبب الذي جعلك تريد التحدث إليهم؟
(يعرض GetHuman-fergust قائمة بمشكلات Panera Bread الشائعة)
GetHuman-fergust:"Overcharge/Strange charge" هو سبب محاولتي to call.
مراجعة GetHuman-fergust لخدمة عملاء Panera Bread
GetHuman:إذًا ، كيف يمكنك تلخيص تجربتك لمجتمع عملاء GetHuman Panera Bread؟ سنقوم بمراقبة أي معرفات أو أرقام أو رموز وأي كلمات غير لائقة هنا احترامًا لملايين العملاء الآخرين الذين يستخدمون هذا المورد.
GetHuman-fergust:Panera bread overcharged me twice to the tune of *** USD!
GetHuman:هل يمكنك إخبار بقيتنا أكثر قليلاً مما حدث في ١١/٢٤/١٧؟
GetHuman-fergust:I went to Panera Bread to purchase * $** dollar gift cards. When I went there the shift manager on duty was very helpful, and assisted me with my order. We swiped my card once for a total charge of **$. **On my side the POS said "Approved" on his side the POS said something to the effect of declined. ****** asked me to swipe my card a second time. The same thing happened. This time, I snapped a picture of the POS saying my charge was "approved". ***** insisted that the charge went through. I then checked my bank's app. There were TWO **$ pending transactions on my account. ***** insisted that my account was not charged. I then called my bank, Santander. Santander told me the charges were on my account as pending transactions. I put the bank representative on speaker. ****** did not believe the person on the other end was from the bank or that they were telling the truth. **At this point I began to get frustrated. Santander told me to contact Panera Bread corporate to complain about the issue. Santander told me that there was nothing they could do about this as the charges had to go through before I could dispute them. **I asked Ruben for the email for corporate for or ***** who is the general manager of Panera Bread at that location. He gave me the Panera Bread "central" number and the first name of the GM, himself and another representative ******. ******* was much more helpful and did not doubt my integrity as Ruben did. Ruben told me that there was no email for anyone in the store and I asked him for this information specifically. I called the central number twice and left * voicemails. Two for the admin assistant and one for ext **. Can't remember who this was. **Here is my complaint: I am now out of $*** and I have nothing to show for it. I am late to the party I was going to. I wanted to give * of my friends the $** cards as gifts, now I cannot. I've had to purchase * other cards for a lesser amount of money as I cannot afford to spend the same amount that I was going to spend (well which I have actually spent) at Panera. I am also late for said party. I am writing this email now as opposed to after the party because the details need to be fresh in my mind and I work * days a week. I worked today and I will be working tomorrow. I don't have the time to be writing these long emails. **I am very disappointed in the situation but equally with the customer service. I don't appreciate having my integrity doubted by the store management. I am not a thief and would not concoct some scheme to swindle Panera Bread out of a measly $***. **I will be making my displeasure known to anyone and any site that I feel will be able to help me resolve this situation. I need it resolved very quickly. That $*** belongs to me and I worked very hard for it. Believe me.**Here is my Yelp review of the situation:*https:**www.yelp.com*review*share*-MN*HvzroFTcybmg*LZvkg*review*gaz**QO*A*CEBhdXmiLwAg*I have not yet contacted the better business bureau or any business regulators as of yet. I haven't made any other social media posts besides the one on Yelp. My hope is that this can be resolved quickly and courteously. This will ofcourse be added to my experiences on any review sites. Thank you.
GetHuman:دعنا نحدد تجربتك في الاتصال بـ Panera Bread. على مقياس من 1 إلى 5 ، ما مدى سهولة الحصول على مساعدة بشأن مشكلة Panera Bread؟
GetHuman-fergust:سأقدم لهم four من أصل خمسة لتسهيل العثور على طريقك للمساعدة.
GetHuman:ماذا عن جودة التواصل. كيف تقيم ذلك على مقياس من 1 إلى 5؟
GetHuman-fergust:سأعطيهم five من أصل خمسة للتواصل.
GetHuman:وماذا عن قدرة Panera Bread على معالجة مشكلتك بسرعة وفعالية؟
GetHuman-fergust:لهذا أقول two من أصل خمسة.
GetHuman:وأخيرًا - أي نصائح لعملاء Panera Bread الآخرين؟
GetHuman-fergust:اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Panera Bread لمعرفة هويتك.
GetHuman:حسنا هناك لديك. بعض التعليقات والكلمات المفيدة من GetHuman-fergust مأخوذة من Panera Bread مشكلة خدمة العملاء التي حدثت في نوفمبر ٢٤، ٢٠١٧.