Sears does not care
Sears مراجعة العملاء بواسطة مستخدم GetHuman GetHuman-suzann2 من نوفمبر ٣٠، ٢٠١٧
خلفية عن حالة GetHuman-suzann2
GetHuman:GetHuman-suzann2 - هل يمكنك إخبار عملائنا Sears الآخرين بوقت حدوث قضيتك؟
GetHuman-suzann2:Yeah. كانت الساعة late at night بتاريخ نوفمبر ٢٢.
GetHuman:هل تواصلت مع Sears ، وإذا كان الأمر كذلك ، فكيف؟
GetHuman:وأي من مشكلات العملاء الشائعة Sears تصف بشكل أفضل السبب الذي جعلك تريد التحدث إليهم؟
(يعرض GetHuman-suzann2 قائمة بمشكلات Sears الشائعة)
GetHuman-suzann2:"Warranty claim" هو سبب محاولتي to call.
مراجعة GetHuman-suzann2 لخدمة عملاء Sears
GetHuman:إذًا ، كيف يمكنك تلخيص تجربتك لمجتمع عملاء GetHuman Sears؟ سنقوم بمراقبة أي معرفات أو أرقام أو رموز وأي كلمات غير لائقة هنا احترامًا لملايين العملاء الآخرين الذين يستخدمون هذا المورد.
GetHuman-suzann2:Sears does not care
GetHuman:هل يمكنك إخبار بقيتنا أكثر قليلاً مما حدث في ١١/٢٢/١٧؟
GetHuman-suzann2:Horrible experience and it isn't over... Though everyone I talked to was friendly and polite - I am extremely disappointed in the process. I have * service contracts for * of my appliances. I had an appointment for someone to fix my microwave back on November *, my appointment window was from *pm - *pm. A technician came at *:**pm, but said he couldn't do anything without a *nd tech... at *:** I called the customer service, and was told someone should be on their way. Finally at *:**pm the *nd tech showed up. Our family was planning to attend a football game at *pm which I had to miss. Two weeks later, my microwave stopped working again, I called and explained it seemed to be the same problem. I was given a *-*pm appt window. I asked if I could please be one of the early stops because my kids had basketball practice at *pm. The customer service women said yes, she would make note of it. I also asked her to make sure they have the part - she said she would. Well... here I sit tonight, it is *pm (one hour past my appt time) and I just got a call from the tech saying he was about *** hour away and asked for directions. He said maybe we should reschedule since he doesn't have any parts for my microwave. I told him that I would still want him to come out because I want him to look at it and make sure it is the same problem and the correct parts are ordered.*Then there is my dryer. I had an appt also scheduled for today between *-*pm. When the dryer tech was out last week he had order the part, but when I spoke to someone at customer service they told me the part is available locally and the tech could bring it or someone would drop it off. Guess what... the dryer tech showed up and thought that I had the part. *I have made several calls today to the customer service number, to check my appt time and make sure the techs were bringing the parts. I spoke with * supervisors: Tony, Connie and Shannon. Though they were polite they could not tell me if the techs had the parts and what time the techs would be arrive. I could not get a clear answer on the parts, and told the techs would arrive between *-* (dryer) and *-* (microwave). Which is after my appt window AGAIN. I am so extremely frustrated.
GetHuman:دعنا نحدد تجربتك في الاتصال بـ Sears. على مقياس من 1 إلى 5 ، ما مدى سهولة الحصول على مساعدة بشأن مشكلة Sears؟
GetHuman-suzann2:سأقدم لهم two من أصل خمسة لتسهيل العثور على طريقك للمساعدة.
GetHuman:ماذا عن جودة التواصل. كيف تقيم ذلك على مقياس من 1 إلى 5؟
GetHuman-suzann2:سأعطيهم three من أصل خمسة للتواصل.
GetHuman:وماذا عن قدرة Sears على معالجة مشكلتك بسرعة وفعالية؟
GetHuman-suzann2:لهذا أقول one من أصل خمسة.
GetHuman:وأخيرًا - أي نصائح لعملاء Sears الآخرين؟
GetHuman-suzann2:اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Sears لمعرفة هويتك.
GetHuman:حسنا هناك لديك. بعض التعليقات والكلمات المفيدة من GetHuman-suzann2 مأخوذة من Sears مشكلة خدمة العملاء التي حدثت في نوفمبر ٢٢، ٢٠١٧.