UPS: A company that once set the standard for Custom...

UPS مراجعة العملاء بواسطة مستخدم GetHuman ~JLieutenis من نوفمبر ٢٢، ٢٠١٧

Background on ~JLieutenis's case

GetHuman: ~JLieutenis - can you tell our other UPS customers when your case took place?
~JLieutenis: Yes I can. It was afternoon, on نوفمبر ١٤.
GetHuman: Did you reach out to UPS, and if so, how?
~JLieutenis: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~JLieutenis a list of common UPS problems)
~JLieutenis: "Delivery Issue" was why I was trying to call.

~JLieutenis's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JLieutenis: A company that once set the standard for Customer Support now could easily define the Worst Service available. The collective attitude of agents and staff could be best described as "Yawn." Bad enough they can't think past their prepared script, but in one instance actually lied to me about a delivery. Incredible.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~JLieutenis: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JLieutenis: I'd give them a five out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~JLieutenis: For that I would say one out of five.
GetHuman: And finally- any advice for other UPS customers?
~JLieutenis: اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ UPS لمعرفة هويتك.
GetHuman: Well there you have it. Some useful feedback and words from ~JLieutenis taken from his UPS customer service problem that occurred on نوفمبر ١٤، ٢٠١٧.


2.56 of 5 stars | 201 reviews

~JLieutenis's UPS Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like UPS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with UPS in any way.

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