Comcast: Not able to keep internet service in my account...
Comcast مراجعة العملاء بواسطة مستخدم GetHuman GetHuman-tacomaca من ديسمبر ٤، ٢٠١٧
خلفية عن حالة GetHuman-tacomaca
GetHuman:GetHuman-tacomaca - هل يمكنك إخبار عملائنا Comcast الآخرين بوقت حدوث قضيتك؟
GetHuman-tacomaca:Sure. كانت الساعة morning بتاريخ نوفمبر ٢٦.
GetHuman:هل تواصلت مع Comcast ، وإذا كان الأمر كذلك ، فكيف؟
GetHuman:وأي من مشكلات العملاء الشائعة Comcast تصف بشكل أفضل السبب الذي جعلك تريد التحدث إليهم؟
(يعرض GetHuman-tacomaca قائمة بمشكلات Comcast الشائعة)
GetHuman-tacomaca:"Billing" هو سبب محاولتي to call.
مراجعة GetHuman-tacomaca لخدمة عملاء Comcast
GetHuman:إذًا ، كيف يمكنك تلخيص تجربتك لمجتمع عملاء GetHuman Comcast؟ سنقوم بمراقبة أي معرفات أو أرقام أو رموز وأي كلمات غير لائقة هنا احترامًا لملايين العملاء الآخرين الذين يستخدمون هذا المورد.
GetHuman-tacomaca:Not able to keep internet service in my account because of my wife's account still having a balance
GetHuman:هل يمكنك إخبار بقيتنا أكثر قليلاً مما حدث في ١١/٢٦/١٧؟
GetHuman-tacomaca:My wife account was shut off due to her not paying her bill. I was also a authorized user on her account but the account was in her name only. I called Comcast and told a sales rep all of this before I opened a new account in my name *Actually the rep know of this because of my cell number. I wasn't trying to hide anything.*He suggested I open the new account in my old account number that was still listed at the same address where my wife's account was set up.*He said I was good to go and I went to the service center and picked up my equipment went home set it up called the activation number and finished the installation process with the rep.*Four days later I get a call from Comcast asking me to cAll them. I was busy at the time i het a second call the next day to call them as it would interfere with my service. My wife has cancer is on a feeding tube and my life is busy and stressful daily as this health issue started back in **** oct with * strokes and a heart attack.*Her health has been declining since.*They interrupted my service today so I called *And was told that if I could pay my wife's account balance in full they would shut down my service. As the could not have to accounts at the same address owing .*I then said I told the rep all of this before I decided to set up service with them.*He told me as long as my account was good in the past there would not be a issue. I was able to get all the equipment and service set up with no money out of pocket. I asked the rep had I been deciving and got service that way I can understand why? But having been truthful with my intent I wanted to be rembursed for my time wear and tear and gas. She replied we don't pay for lost time. I then said good come pick up your equipment. Which she replied I would be charged a service fee for them to come to my house to pick up the equipment.*That's where I'm at with this issue I wish I had the ** dollars to pay you for your service but all my time is used taking care of my wife *Including not being able to work *Thank you*Steve Sadvar
GetHuman:دعنا نحدد تجربتك في الاتصال بـ Comcast. على مقياس من 1 إلى 5 ، ما مدى سهولة الحصول على مساعدة بشأن مشكلة Comcast؟
GetHuman-tacomaca:سأقدم لهم four من أصل خمسة لتسهيل العثور على طريقك للمساعدة.
GetHuman:ماذا عن جودة التواصل. كيف تقيم ذلك على مقياس من 1 إلى 5؟
GetHuman-tacomaca:سأعطيهم one من أصل خمسة للتواصل.
GetHuman:وماذا عن قدرة Comcast على معالجة مشكلتك بسرعة وفعالية؟
GetHuman-tacomaca:لهذا أقول one من أصل خمسة.
GetHuman:وأخيرًا - أي نصائح لعملاء Comcast الآخرين؟
GetHuman-tacomaca:اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Comcast لمعرفة هويتك.
GetHuman:حسنا هناك لديك. بعض التعليقات والكلمات المفيدة من GetHuman-tacomaca مأخوذة من Comcast مشكلة خدمة العملاء التي حدثت في نوفمبر ٢٦، ٢٠١٧.