Classmates.com: I have never successfully gotten on the classma...
Classmates.com مراجعة العملاء بواسطة مستخدم GetHuman ~anonymous من نوفمبر ٢٧، ٢٠١٧
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Classmates.com customers when your case took place?
~anonymous: Yes I can. It was middle of the night, on نوفمبر ١٩.
GetHuman: Did you reach out to Classmates.com, and if so, how?
GetHuman: And which of these common Classmates.com customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Classmates.com problems)
~anonymous: "Lower my bill" was why I was trying to call.
~anonymous's review of Classmates.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Classmates.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I have never successfully gotten on the classmates.com site. I have called twice--people are friendly. However, they have promised emails ("give it about * hours"). I have never gotten the promised emails. This is a poorly run operation and should revise or shut down. I can't wait to try to get my money back.
GetHuman: Let's quantify your experience contacting Classmates.com. On a scale of 1 to 5, how easy is it go get help on a Classmates.com problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Classmates.com's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Classmates.com customers?
~anonymous: اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Classmates.com لمعرفة هويتك.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Classmates.com customer service problem that occurred on نوفمبر ١٩، ٢٠١٧.