FedEx (Canada): WORST EXPERIENCE EVER!!! Avoid if possible!!! I...
FedEx (Canada) مراجعة العملاء بواسطة مستخدم GetHuman GetHuman-isis_ma من نوفمبر ٢٨، ٢٠١٧
خلفية عن حالة GetHuman-isis_ma
GetHuman:GetHuman-isis_ma - هل يمكنك إخبار عملائنا FedEx (Canada) الآخرين بوقت حدوث قضيتك؟
GetHuman-isis_ma:Sure. كانت الساعة middle of the night بتاريخ نوفمبر ٢١.
GetHuman:هل تواصلت مع FedEx (Canada) ، وإذا كان الأمر كذلك ، فكيف؟
GetHuman:وأي من مشكلات العملاء الشائعة FedEx (Canada) تصف بشكل أفضل السبب الذي جعلك تريد التحدث إليهم؟
(يعرض GetHuman-isis_ma قائمة بمشكلات FedEx (Canada) الشائعة)
GetHuman-isis_ma:"Make a shipment" هو سبب محاولتي to call.
مراجعة GetHuman-isis_ma لخدمة عملاء FedEx (Canada)
GetHuman:إذًا ، كيف يمكنك تلخيص تجربتك لمجتمع عملاء GetHuman FedEx (Canada)؟ سنقوم بمراقبة أي معرفات أو أرقام أو رموز وأي كلمات غير لائقة هنا احترامًا لملايين العملاء الآخرين الذين يستخدمون هذا المورد.
GetHuman-isis_ma:WORST EXPERIENCE EVER!!! Avoid if possible!!! I ordered an incredibly important book for my masters degree a week before class started and now, a month later, I still don't have it. When the package didn't arrive when I expected it to, I tracked it online only to find that it was already here in Edmonton but that FedEx couldn't find my address. I found this strange as I had also ordered several other books from many different sources and they had all easily found my place on time...if not early. My address is VERY straightforward. I call customer service so I can pick it up. I'm refused, the customer service rep was incredibly rude and abrupt. I'm told that I can only fill out a claim form. I explain that I don't care about that and that I don't want to complain. All I want is to pick up the book. Again, I'm refused. I fill out the claim report and their grand resolution was to SEND THE BOOK BACK! I call AGAIN to find out what on earth happened and why I was made to fill out a claim only to be ignored. I'm assured that a manager will call me in ** hours. Several days later NO ONE has called me so I call yet AGAIN. The customer service rep was INCREDIBLY RUDE. I told the story again and explained that I just needed answers as I was charged for the package a month ago and needed to get this settled. The rep asked me not to think of her as a liar. I started laughing and tried to explain that of course I didn't think that and that I wasn't blaming her or anything like that. I simply wanted to get this resolved. Before I could finish she actually moved the phone a bit away and then screamed "UGHHHH CAN YOU JUST LET ME TALK! JESUS!!!" I was so shocked that I didn't know what to do. After a few moments I managed to pick my jaw off the floor and hang up. First time EVER that I've hung up on a rep. Incompetent delivery, complete lack of organization and hands down, the worst customer service I've ever received.
GetHuman:دعنا نحدد تجربتك في الاتصال بـ FedEx (Canada). على مقياس من 1 إلى 5 ، ما مدى سهولة الحصول على مساعدة بشأن مشكلة FedEx (Canada)؟
GetHuman-isis_ma:سأقدم لهم one من أصل خمسة لتسهيل العثور على طريقك للمساعدة.
GetHuman:ماذا عن جودة التواصل. كيف تقيم ذلك على مقياس من 1 إلى 5؟
GetHuman-isis_ma:سأعطيهم four من أصل خمسة للتواصل.
GetHuman:وماذا عن قدرة FedEx (Canada) على معالجة مشكلتك بسرعة وفعالية؟
GetHuman-isis_ma:لهذا أقول one من أصل خمسة.
GetHuman:وأخيرًا - أي نصائح لعملاء FedEx (Canada) الآخرين؟
GetHuman-isis_ma:اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ FedEx (Canada) لمعرفة هويتك.
GetHuman:حسنا هناك لديك. بعض التعليقات والكلمات المفيدة من GetHuman-isis_ma مأخوذة من FedEx (Canada) مشكلة خدمة العملاء التي حدثت في نوفمبر ٢١، ٢٠١٧.