I scheduled an Uber pick up and received a conf...
Uber مراجعة العملاء بواسطة مستخدم GetHuman GetHuman-blackiel من ديسمبر ٣، ٢٠١٧
Background on GetHuman-blackiel's case
GetHuman: GetHuman-blackiel - can you tell our other Uber customers when your case took place?
GetHuman-blackiel: Yes. It was morning, on نوفمبر ٢٥.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-blackiel a list of common Uber problems)
GetHuman-blackiel: "Setup an account" was why I was trying to contact.
GetHuman-blackiel's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-blackiel: I scheduled an Uber pick up and received a conformation text saying * minutes. After almost ** minutes I received a text saying the driver had cancelled my trip and no other Uber drivers were available. It was too late for a cab service so I had to impose on a neighbor in order to get to the airport on time. Uber makes it impossible to get hold of them to complain.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
GetHuman-blackiel: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-blackiel: I'd give them a two out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
GetHuman-blackiel: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
GetHuman-blackiel: حاول التعامل معهم في وقت مبكر من اليوم أو بعد ذلك. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Uber لمعرفة هويتك.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-blackiel taken from his Uber customer service problem that occurred on نوفمبر ٢٥، ٢٠١٧.