Uber: I think we should all start taking pictures of...
Uber مراجعة العملاء بواسطة مستخدم GetHuman ~Ilonka من نوفمبر ٢٦، ٢٠١٧
Background on ~Ilonka's case
GetHuman: ~Ilonka - can you tell our other Uber customers when your case took place?
~Ilonka: Yes. It was middle of the night, on نوفمبر ٢٢.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~Ilonka a list of common Uber problems)
~Ilonka: "Update account information" was why I was trying to contact.
~Ilonka's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ilonka: I think we should all start taking pictures of the rude drivers and their names and posting them in here* Maybe Uber will start paying more attention to our complaints.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Ilonka: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ilonka: I'd give them a five out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Ilonka: For that I would say four out of five.
GetHuman: And finally- any advice for other Uber customers?
~Ilonka: حاول التعامل معهم في وقت مبكر من اليوم أو بعد ذلك. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Uber لمعرفة هويتك.
GetHuman: Well there you have it. Some useful feedback and words from ~Ilonka taken from his Uber customer service problem that occurred on نوفمبر ٢٢، ٢٠١٧.