UBER processed a recurring charge on my credit...
Uber مراجعة العملاء بواسطة مستخدم GetHuman ~CALDWELLELIZA من نوفمبر ٢٧، ٢٠١٧
Background on ~CALDWELLELIZA's case
GetHuman: ~CALDWELLELIZA - can you tell our other Uber customers when your case took place?
~CALDWELLELIZA: Yeah. It was middle of the night, on نوفمبر ٢٥.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~CALDWELLELIZA a list of common Uber problems)
~CALDWELLELIZA: "Overcharge/Strange charge" was why I was trying to contact.
~CALDWELLELIZA's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CALDWELLELIZA: UBER processed a recurring charge on my credit card, which I did not authorize. their website state "that there are "No Recurring or Fees for using Uber" then WHY HAVE THEY SUBMITTED A RECURRING PAYMENT TO MY BANK??? NO THEY DON'T EVEN WANT TO RESPOND WITH A FIX! UBER IS A FRAUD! EVEN THROUGH THEIR STATEMENTS.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~CALDWELLELIZA: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CALDWELLELIZA: I'd give them a four out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~CALDWELLELIZA: For that I would say five out of five.
GetHuman: And finally- any advice for other Uber customers?
~CALDWELLELIZA: حاول التعامل معهم في وقت مبكر من اليوم أو بعد ذلك. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Uber لمعرفة هويتك.
GetHuman: Well there you have it. Some useful feedback and words from ~CALDWELLELIZA taken from his Uber customer service problem that occurred on نوفمبر ٢٥، ٢٠١٧.