VRBO: The Customer Rep, Michael, could not solve the...
VRBO مراجعة العملاء بواسطة مستخدم GetHuman ~upset من نوفمبر ٢٧، ٢٠١٧
Background on ~upset's case
GetHuman: ~upset - can you tell our other VRBO customers when your case took place?
~upset: Yes I can. It was middle of the night, on نوفمبر ٢٥.
GetHuman: Did you reach out to VRBO, and if so, how?
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows ~upset a list of common VRBO problems)
~upset: "Complaint" was why I was trying to call.
~upset's review of VRBO customer service
GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset: The Customer Rep, Michael, could not solve the problem. He said that a Tech Rep would contact me the next day. It is now * days. I have zero communication from them.
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
~upset: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset: I'd give them a one out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
~upset: For that I would say five out of five.
GetHuman: And finally- any advice for other VRBO customers?
~upset: اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ VRBO لمعرفة هويتك.
GetHuman: Well there you have it. Some useful feedback and words from ~upset taken from his VRBO customer service problem that occurred on نوفمبر ٢٥، ٢٠١٧.