Wells Fargo: Had an online banking problem - NO one, not eve...
Wells Fargo مراجعة العملاء بواسطة مستخدم GetHuman GetHuman-348641 من نوفمبر ٢٨، ٢٠١٧
Background on GetHuman-348641's case
GetHuman: GetHuman-348641 - can you tell our other Wells Fargo customers when your case took place?
GetHuman-348641: Sure. It was middle of the night, on نوفمبر ٢٥.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-348641 a list of common Wells Fargo problems)
GetHuman-348641: "Question" was why I was trying to call.
GetHuman-348641's review of Wells Fargo customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-348641: Had an online banking problem - NO one, not even the folks AT the bank could help - have been on hold * times for more than ** minutes each time. AWFUL customer service Never have gotten through to the ONE line that will assist with on-line banking. Still have no online access.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
GetHuman-348641: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-348641: I'd give them a five out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
GetHuman-348641: For that I would say two out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
GetHuman-348641: اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Wells Fargo لمعرفة هويتك.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-348641 taken from his Wells Fargo customer service problem that occurred on نوفمبر ٢٥، ٢٠١٧.