T-Mobile: salesman lied
T-Mobile مراجعة العملاء بواسطة مستخدم GetHuman GetHuman-brmills من ديسمبر ٧، ٢٠١٧
خلفية عن حالة GetHuman-brmills
GetHuman:GetHuman-brmills - هل يمكنك إخبار عملائنا T-Mobile الآخرين بوقت حدوث قضيتك؟
GetHuman-brmills:Sure. كانت الساعة middle of the night بتاريخ نوفمبر ٣٠.
GetHuman:هل تواصلت مع T-Mobile ، وإذا كان الأمر كذلك ، فكيف؟
GetHuman:وأي من مشكلات العملاء الشائعة T-Mobile تصف بشكل أفضل السبب الذي جعلك تريد التحدث إليهم؟
(يعرض GetHuman-brmills قائمة بمشكلات T-Mobile الشائعة)
GetHuman-brmills:"Refund" هو سبب محاولتي to call.
مراجعة GetHuman-brmills لخدمة عملاء T-Mobile
GetHuman:إذًا ، كيف يمكنك تلخيص تجربتك لمجتمع عملاء GetHuman T-Mobile؟ سنقوم بمراقبة أي معرفات أو أرقام أو رموز وأي كلمات غير لائقة هنا احترامًا لملايين العملاء الآخرين الذين يستخدمون هذا المورد.
GetHuman-brmills:salesman lied
GetHuman:هل يمكنك إخبار بقيتنا أكثر قليلاً مما حدث في ١١/٣٠/١٧؟
GetHuman-brmills:When I placed my order, it was under the ** day full refund if returned offer with no costs of any kind. The voice and data signal were really bad, so I called before the ** days were up to return. Instead of authorizing my return, they kept me on the phone wanting to try this and that. Finally, I talked to someone in that was supposed to offer resolutions. I told her I had to return now so I wouldn't be stuck with the order and she said she would extend the offer of returns with no fees of any kind indefinitely if I was willing to allow them a change to resolve the signal issues. I finally consented. Several days later, someone called me back and suggested getting different phones and a booster. After we had tried everything they suggested, they said I could send everything back. I had the original box and return label, but was told if I used that one, the return would not be processed correctly, so I had to wait until they sent me a new one. After a week or so, I received it and sent the package off. I started receiving notices that I was late and each time, I would call in and they would tell me they would have to do an investigation because they showed the package was one pound, and couldn't have contained all * items I returned. UPS told me the label was generated by T-Mobile, so T-Mobile put the *.* lb. on the label, not UPS. T-Mobile insists that UPS made the mistake. Bottom line is I returned all * items in the same box. **Then last week, I began getting calls from a company that would hang up on me every time I answered. One day, they called me ** times while I was at work but would hang up on me. I called the number back after work and was told it was Convergent, or something like that. They said I owed over $*** to T-Mobile. I told them it was incorrect, but they said it was right. They told me they had reported me to the credit bureaus and I pulled my report and found they had reported me. **I called T-Mobile back again and talked to a supervisor and was told I was being charged for service for $**** and they refused to adjust it. They also said Convergent had not been sent my information, so they couldn't have called me. She said she was putting a hold on collections but that I still had to pay because the bill was correct.**I am attempting to contact a corporate officer to alert them how T-Mobile employees are treating me and to see if they are un upstanding company or not.
GetHuman:دعنا نحدد تجربتك في الاتصال بـ T-Mobile. على مقياس من 1 إلى 5 ، ما مدى سهولة الحصول على مساعدة بشأن مشكلة T-Mobile؟
GetHuman-brmills:سأقدم لهم three من أصل خمسة لتسهيل العثور على طريقك للمساعدة.
GetHuman:ماذا عن جودة التواصل. كيف تقيم ذلك على مقياس من 1 إلى 5؟
GetHuman-brmills:سأعطيهم four من أصل خمسة للتواصل.
GetHuman:وماذا عن قدرة T-Mobile على معالجة مشكلتك بسرعة وفعالية؟
GetHuman-brmills:لهذا أقول three من أصل خمسة.
GetHuman:وأخيرًا - أي نصائح لعملاء T-Mobile الآخرين؟
GetHuman-brmills:اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ T-Mobile لمعرفة هويتك.
GetHuman:حسنا هناك لديك. بعض التعليقات والكلمات المفيدة من GetHuman-brmills مأخوذة من T-Mobile مشكلة خدمة العملاء التي حدثت في نوفمبر ٣٠، ٢٠١٧.