Capital One: Actually got right through! The Rep. couldn't e...
Capital One مراجعة العملاء بواسطة مستخدم GetHuman ~LN من أكتوبر ٣١، ٢٠١٧
Background on ~LN's case
GetHuman: ~LN - can you tell our other Capital One customers when your case took place?
~LN: Yes I can. It was evening, on أكتوبر ٢٨.
GetHuman: Did you reach out to Capital One, and if so, how?
GetHuman: And which of these common Capital One customer issues best describes the reason you wanted to talk to them?
(Shows ~LN a list of common Capital One problems)
~LN: "Complaint" was why I was trying to call.
~LN's review of Capital One customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LN: Actually got right through! The Rep. couldn't explain WHY there were certain charges on my bill (billed as "interest"...it seemed to me that since SHE didn't understand either, she WAIVED it entirely.
GetHuman: Let's quantify your experience contacting Capital One. On a scale of 1 to 5, how easy is it go get help on a Capital One problem?
~LN: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LN: I'd give them a five out of five on communication.
GetHuman: And what about Capital One's ability to quickly and effectively address your problem?
~LN: For that I would say five out of five.
GetHuman: And finally- any advice for other Capital One customers?
~LN: اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Capital One لمعرفة هويتك.
GetHuman: Well there you have it. Some useful feedback and words from ~LN taken from his Capital One customer service problem that occurred on أكتوبر ٢٨، ٢٠١٧.