Sony: Bought a *k tv had it for * months software upd...
Sony مراجعة العملاء بواسطة مستخدم GetHuman GetHuman-jswyatt من نوفمبر ٢٩، ٢٠١٧
Background on GetHuman-jswyatt's case
GetHuman: GetHuman-jswyatt - can you tell our other Sony customers when your case took place?
GetHuman-jswyatt: Yes. It was afternoon, on نوفمبر ٢٣.
GetHuman: Did you reach out to Sony, and if so, how?
GetHuman: And which of these common Sony customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jswyatt a list of common Sony problems)
GetHuman-jswyatt: "Returns" was why I was trying to call.
GetHuman-jswyatt's review of Sony customer service
GetHuman: So how would you sum up your experience for GetHuman's Sony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jswyatt: Bought a *k tv had it for * months software update and now no picture. Waiting over a month for something to be done. Sent a "new" refurbished tv with a cracked screen. Now have the ** hour will call you back ****. Worst customer service ever! Never again will I buy anything from Sony
GetHuman: Let's quantify your experience contacting Sony. On a scale of 1 to 5, how easy is it go get help on a Sony problem?
GetHuman-jswyatt: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jswyatt: I'd give them a five out of five on communication.
GetHuman: And what about Sony's ability to quickly and effectively address your problem?
GetHuman-jswyatt: For that I would say one out of five.
GetHuman: And finally- any advice for other Sony customers?
GetHuman-jswyatt: اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Sony لمعرفة هويتك.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jswyatt taken from his Sony customer service problem that occurred on نوفمبر ٢٣، ٢٠١٧.