Straight Talk is CROOKED!
Straight Talk مراجعة العملاء بواسطة مستخدم GetHuman GetHuman-poporan من نوفمبر ٢٩، ٢٠١٧
خلفية عن حالة GetHuman-poporan
GetHuman:GetHuman-poporan - هل يمكنك إخبار عملائنا Straight Talk الآخرين بوقت حدوث قضيتك؟
GetHuman-poporan:Yes I can. كانت الساعة middle of the night بتاريخ نوفمبر ٢٠.
GetHuman:هل تواصلت مع Straight Talk ، وإذا كان الأمر كذلك ، فكيف؟
GetHuman:وأي من مشكلات العملاء الشائعة Straight Talk تصف بشكل أفضل السبب الذي جعلك تريد التحدث إليهم؟
(يعرض GetHuman-poporan قائمة بمشكلات Straight Talk الشائعة)
GetHuman-poporan:"SIM Card Transfer" هو سبب محاولتي to call.
مراجعة GetHuman-poporan لخدمة عملاء Straight Talk
GetHuman:إذًا ، كيف يمكنك تلخيص تجربتك لمجتمع عملاء GetHuman Straight Talk؟ سنقوم بمراقبة أي معرفات أو أرقام أو رموز وأي كلمات غير لائقة هنا احترامًا لملايين العملاء الآخرين الذين يستخدمون هذا المورد.
GetHuman-poporan:Straight Talk is CROOKED!
GetHuman:هل يمكنك إخبار بقيتنا أكثر قليلاً مما حدث في ١١/٢٠/١٧؟
GetHuman-poporan:OMG, what a nightmare! Straight Talk assured me that my Motorola Verizon phone was compatible with Straight Talk so I purchased a SIM card and a call plan. But from the get go, I had no data at all, so couldn't access the internet. Then I had to travel for work and was an hour's drive away and every single call I attempted on my cell phone had to be a collect call. I had been in contact with Straight Talk SO many times on the phone and a couple of times via e-mail, and must have chalked up at least seven to ten hours of call time with a ton of customer service reps, who would insist that if I turned my phone off*on, everything would be fine. I did that many times but it just didn't work. Then I was told to find out how to reset my phone to factory settings in order to change the APN name. I researched how to reset the phone and did so (and lost all my contact information and old texts), but changing the APN name didn't help either. Still no data service. The customer service reps would hang up on me after an hour on the phone. By regulation, I was supposed to talk to a supervisor after ** minutes on the phone, but either a supervisor was not available (so I kept holding), or when I finally got to speak to a supervisor, she hung up on me too! I've never been so upset or frustrated with a company like I am with Straight Talk. I called tonight and demanded a full refund, but of course I had to speak with the refund department. After holding on for ** minutes (in *-minute segments), there was still no one from the refund department who would come to the phone. When I asked that someone from the refund department contact me, I was told, "You know what? You've been on the phone for more than ** minutes so I need to put a supervisor on the phone." And I waited again. Finally the supervisor came on the phone, and I had to explain to her again why I was calling, and how frustrated I was because I've spent SO many hours on the phone with Straight Talk and no one could help me. And after listening to me, she said I needed to speak to someone in the refund department. No doodoo! She said I'll need to hold. And I did until five minutes later, I realized that she actually hung up on me. I called again and the customer service rep put me directly to the refund department, and I held for the next available person. She came on and after explaining AGAIN my situation, she said she needed to check on some information. Then she asked me exactly how much I had paid for the calling plan. So I had to access my credit card statement to give her the exact amount. Then she hung up on me! Can you believe it??? I will NEVER EVER again do business with Straight Talk. What a bunch of unprofessional fly-by-night crooks.
GetHuman:دعنا نحدد تجربتك في الاتصال بـ Straight Talk. على مقياس من 1 إلى 5 ، ما مدى سهولة الحصول على مساعدة بشأن مشكلة Straight Talk؟
GetHuman-poporan:سأقدم لهم two من أصل خمسة لتسهيل العثور على طريقك للمساعدة.
GetHuman:ماذا عن جودة التواصل. كيف تقيم ذلك على مقياس من 1 إلى 5؟
GetHuman-poporan:سأعطيهم five من أصل خمسة للتواصل.
GetHuman:وماذا عن قدرة Straight Talk على معالجة مشكلتك بسرعة وفعالية؟
GetHuman-poporan:لهذا أقول one من أصل خمسة.
GetHuman:وأخيرًا - أي نصائح لعملاء Straight Talk الآخرين؟
GetHuman-poporan:اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Straight Talk لمعرفة هويتك.
GetHuman:حسنا هناك لديك. بعض التعليقات والكلمات المفيدة من GetHuman-poporan مأخوذة من Straight Talk مشكلة خدمة العملاء التي حدثت في نوفمبر ٢٠، ٢٠١٧.