Account access for Uber

Uber مراجعة العملاء بواسطة مستخدم GetHuman GetHuman-jseanm من ديسمبر ١٠، ٢٠١٧

Background on GetHuman-jseanm's case

GetHuman: GetHuman-jseanm - can you tell our other Uber customers when your case took place?
GetHuman-jseanm: Yup. It was middle of the night, on ديسمبر ٧.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman-jseanm: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jseanm a list of common Uber problems)
GetHuman-jseanm: "Make a booking" was why I was trying to contact.

GetHuman-jseanm's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jseanm: Account access for Uber
GetHuman: Can you tell the rest of us a bit more from what happened on ١٢/٠٧/١٧?
GetHuman-jseanm: I attempted to re-register and my email from Uber was in Russian. I don't know Russian.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
GetHuman-jseanm: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jseanm: I'd give them a two out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
GetHuman-jseanm: For that I would say five out of five.
GetHuman: And finally- any advice for other Uber customers?
GetHuman-jseanm: حاول التعامل معهم في وقت مبكر من اليوم أو بعد ذلك. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Uber لمعرفة هويتك.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jseanm taken from his Uber customer service problem that occurred on ديسمبر ٧، ٢٠١٧.

Uber

1.88 of 5 stars | 1098 reviews

GetHuman-jseanm's Uber Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Uber, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Uber in any way.

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