GetHuman:GetHuman-pollack - هل يمكنك إخبار عملائنا Intuit الآخرين بوقت حدوث قضيتك؟
GetHuman-pollack:Yes I can. كانت الساعة afternoon بتاريخ نوفمبر ٢٩.
GetHuman:هل تواصلت مع Intuit ، وإذا كان الأمر كذلك ، فكيف؟
GetHuman:وأي من مشكلات العملاء الشائعة Intuit تصف بشكل أفضل السبب الذي جعلك تريد التحدث إليهم؟
(يعرض GetHuman-pollack قائمة بمشكلات Intuit الشائعة)
GetHuman-pollack:"Can't Submit Return" هو سبب محاولتي to call.
GetHuman:إذًا ، كيف يمكنك تلخيص تجربتك لمجتمع عملاء GetHuman Intuit؟ سنقوم بمراقبة أي معرفات أو أرقام أو رموز وأي كلمات غير لائقة هنا احترامًا لملايين العملاء الآخرين الذين يستخدمون هذا المورد.
GetHuman-pollack:Quicken support was incompetent, rude and probably, dishonest.
GetHuman:هل يمكنك إخبار بقيتنا أكثر قليلاً مما حدث في ١١/٢٩/١٧؟
GetHuman-pollack:I called what had been listed as a support number for Quicken (***-***-****). The problem was that * weeks of data had disappeared in my Quicken file. "Martin", clearly not his real name, who spoke with a very heavy Asian accent, told me it would take ** - ** minutes to retrieve my data. After ** minutes, he told me it was lost, but that he'd call back the following morning at **am. He called at **am and after an hour, * months of my data disappeared. He wanted to import a year's worth of statements from my bank, which would have involved many, many hours for me to sort out, and I said, "NO! Don't do that." He tried to persuade me otherwise, upon which I said I wanted to speak with a supervisor. He became very defensive, said he was an expert, very well trained, etc. I thanked him for his help and insisted that I wanted to speak with a supervisor. He said that none was available, but he'd have one call me. It's been * days. No one has called. Another alarming part of this experience was that he asked me for my password to my Quicken and bank! I refused.*Desperate to retrieve my data, I contacted Apple Support. What a difference, both in competence and communication. They were able to retrieve my data, but a sign was superimposed over it saying that there was a "connectivity problem" and that I must contact Quicken to resolve it. I never want to contact Quicken again. Instead, I've hired someone to help me with this. The support I received from Quicken was incompetent, rude and, most likely, dishonest. Oh, yes, he also said he was going to charge me $**!!
GetHuman:دعنا نحدد تجربتك في الاتصال بـ Intuit. على مقياس من 1 إلى 5 ، ما مدى سهولة الحصول على مساعدة بشأن مشكلة Intuit؟
GetHuman-pollack:سأقدم لهم five من أصل خمسة لتسهيل العثور على طريقك للمساعدة.
GetHuman:ماذا عن جودة التواصل. كيف تقيم ذلك على مقياس من 1 إلى 5؟
GetHuman-pollack:سأعطيهم five من أصل خمسة للتواصل.
GetHuman:وماذا عن قدرة Intuit على معالجة مشكلتك بسرعة وفعالية؟
GetHuman-pollack:لهذا أقول five من أصل خمسة.
GetHuman:وأخيرًا - أي نصائح لعملاء Intuit الآخرين؟
GetHuman-pollack:اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Intuit لمعرفة هويتك.
GetHuman:حسنا هناك لديك. بعض التعليقات والكلمات المفيدة من GetHuman-pollack مأخوذة من Intuit مشكلة خدمة العملاء التي حدثت في نوفمبر ٢٩، ٢٠١٧.