Classmates.com: the site has crashed and has been down for ** days

Background on GetHuman-otisnall's case

GetHuman: GetHuman-otisnall - can you tell our other Classmates.com customers when your case took place?
GetHuman-otisnall: Yes I can. It was morning, on نوفمبر ٢٥.
GetHuman: Did you reach out to Classmates.com, and if so, how?
GetHuman-otisnall: I used the 206-301-5700 number I found for on the GetHuman Classmates.com customer phone number page I was on: Classmates.com Customer Service Phone Number
GetHuman: And which of these common Classmates.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-otisnall a list of common Classmates.com problems)
GetHuman-otisnall: "Refund" was why I was trying to call.

GetHuman-otisnall's review of Classmates.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Classmates.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-otisnall: the site has crashed and has been down for ** days
GetHuman: Let's quantify your experience contacting Classmates.com. On a scale of 1 to 5, how easy is it go get help on a Classmates.com problem?
GetHuman-otisnall: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-otisnall: I'd give them a four out of five on communication.
GetHuman: And what about Classmates.com's ability to quickly and effectively address your problem?
GetHuman-otisnall: For that I would say one out of five.
GetHuman: And finally- any advice for other Classmates.com customers?
GetHuman-otisnall: اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Classmates.com لمعرفة هويتك.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-otisnall taken from his Classmates.com customer service problem that occurred on نوفمبر ٢٥، ٢٠١٧.

Classmates.com

2.67 of 5 stars | 133 reviews

GetHuman-otisnall's Classmates.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Classmates.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Classmates.com in any way.

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