GetHuman:GetHuman-paulkoum - هل يمكنك إخبار عملائنا Oncor الآخرين بوقت حدوث قضيتك؟
GetHuman-paulkoum:Yes. كانت الساعة late at night بتاريخ نوفمبر ٢٤.
GetHuman:هل تواصلت مع Oncor ، وإذا كان الأمر كذلك ، فكيف؟
GetHuman:وأي من مشكلات العملاء الشائعة Oncor تصف بشكل أفضل السبب الذي جعلك تريد التحدث إليهم؟
(يعرض GetHuman-paulkoum قائمة بمشكلات Oncor الشائعة)
GetHuman-paulkoum:"I'm moving" هو سبب محاولتي to call.
GetHuman:إذًا ، كيف يمكنك تلخيص تجربتك لمجتمع عملاء GetHuman Oncor؟ سنقوم بمراقبة أي معرفات أو أرقام أو رموز وأي كلمات غير لائقة هنا احترامًا لملايين العملاء الآخرين الذين يستخدمون هذا المورد.
GetHuman-paulkoum:Oncor's electrical malfunction caused damages to residential equipment
GetHuman:هل يمكنك إخبار بقيتنا أكثر قليلاً مما حدث في ١١/٢٤/١٧؟
GetHuman-paulkoum:Dear Oncor,* The following conversations are the history of this issue:**(*)*Friday June **,**** @ *:** pm**See, *.** MB attached compensation demand emailed to Oncor and TXU**(*)*Tuesday June **,**** @ **:** pm**See, *.** MB attached bill w*opinion Oncor’s equipment failure caused home damages**Dear Michelle,* Please note the amount of compensation claimed is $***.** while the attached receipt is for $***.**, and this receipt shows Cole Air Conditioning’s professional opinion that “power turning on and off before I got there. In my opinion is what caused the fuse to pop.” Therefore, I conclude causation is clearly based on Oncor Energy’s maintenance issue at the specific time and pole cited in the original email, we must be compensated for our inordinate amount of time and energy spent working to correct the issue at our end (not to mention disruption of our businesses) for three days prior to Oncor’s actually repairing said maintenance issue, which Oncor now knows that this flickering lights*power issue was outstanding for * days and affected four customers in total including us @ **** County Road ****. I hope the requested compensation amount will be found beneficial to TXU and Oncor and that you will agree to our requested $***.** credit. Should you agree I will then consider the matter closed. Respectfully, Kay Whitsitt & Paul Koumjian**(*)*Tuesday June **,**** @ **:** pm**Michelle, did you get my email attaching the copy of my bill, and another letter? *Here’s another. Basically, we are asking for the amount it cost to repair the A*C and our time, energy and business losses, based on showing in our originaL EMAIL Oncor causing the damages by the pole switch issue affecting four customers here including us. If we receive $***.** compensation in electrical credits, we will consider the matter closed. Thank you, Paul & Kay.**(*)*Wednesday June **,**** @ **:** am**Good morning,**At this time your claim has been forwarded to Oncor for review.**The claim will be addressed with regard to the receipt that was provided.**For any and all information in regard to this claim please contact Oncor at *** ***-****.**This issue will be addressed by Oncor alone with no involvement of TXU Energy from this point.** *Michelle Due*Office of the CEO*(office) ***.***.**** *(fax)*.***.***.**********@***.com ***(*)*This email. (Michelle: Would you please forward this email to Oncor, as surely mine will nopt get there?)**The issue here is on before and up to June *,****, Oncor’s pole ********* “bad cutout switch” caused “flickering lights and power” to affect customers in my neighborhood including myself, according to Oncor ticket *T*******. This malfunction of Oncor’s equipment caused my HVAC system to cycle on and of repeatedly until a fuse blew in the system as I now know, requiring me to call the HVAC technicians that installed the system to repair it, and me to spend my time and resources on chasing TXU and Oncor to address their liability on this issue. Therefore, I respectfully request that compensation be provided to me in the amount of $***.**. Please be advised that if this matter continues to go unaddressed and both TXU and Oncor (who obviously act together in delivering electricity services to my neighborhood) continue to refuse to take responsibility for their causing the described damages to my home and person, I will be forced to file a claim in a Henderson County court of law for damages.**Please respond ASAP, Paul Koumjian & Kay Whitsitt.**NOTE: ATTACHMENTS WOULD NOT COPY HERE*
GetHuman:دعنا نحدد تجربتك في الاتصال بـ Oncor. على مقياس من 1 إلى 5 ، ما مدى سهولة الحصول على مساعدة بشأن مشكلة Oncor؟
GetHuman-paulkoum:سأقدم لهم five من أصل خمسة لتسهيل العثور على طريقك للمساعدة.
GetHuman:ماذا عن جودة التواصل. كيف تقيم ذلك على مقياس من 1 إلى 5؟
GetHuman-paulkoum:سأعطيهم five من أصل خمسة للتواصل.
GetHuman:وماذا عن قدرة Oncor على معالجة مشكلتك بسرعة وفعالية؟
GetHuman-paulkoum:لهذا أقول two من أصل خمسة.
GetHuman:وأخيرًا - أي نصائح لعملاء Oncor الآخرين؟
GetHuman-paulkoum:اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Oncor لمعرفة هويتك.
GetHuman:حسنا هناك لديك. بعض التعليقات والكلمات المفيدة من GetHuman-paulkoum مأخوذة من Oncor مشكلة خدمة العملاء التي حدثت في نوفمبر ٢٤، ٢٠١٧.