Have been taking Uber many times lately. Look o...

Uber مراجعة العملاء بواسطة مستخدم GetHuman ~Ilonka من نوفمبر ٢٦، ٢٠١٧

Background on ~Ilonka's case

GetHuman: ~Ilonka - can you tell our other Uber customers when your case took place?
~Ilonka: Sure. It was morning, on نوفمبر ٢٢.
GetHuman: Did you reach out to Uber, and if so, how?
~Ilonka: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~Ilonka a list of common Uber problems)
~Ilonka: "Overcharge/Strange charge" was why I was trying to contact.

~Ilonka's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ilonka: Have been taking Uber many times lately. Look out for Shekhar* Indian, Black car. Very rude and liar. He has started charging the ride without even getting to my address. Canceled trip right in front of us and turn around and picked me up when I requested another lift. Crazy
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Ilonka: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ilonka: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Ilonka: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
~Ilonka: حاول التعامل معهم في وقت مبكر من اليوم أو بعد ذلك. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Uber لمعرفة هويتك.
GetHuman: Well there you have it. Some useful feedback and words from ~Ilonka taken from his Uber customer service problem that occurred on نوفمبر ٢٢، ٢٠١٧.


1.88 of 5 stars | 1098 reviews

~Ilonka's Uber Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Uber, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Uber in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!