Orange: Awful spent ** mins on hold getting through the...
Orange مراجعة العملاء بواسطة مستخدم GetHuman ~grumpy من نوفمبر ٢٥، ٢٠١٧
Background on ~grumpy's case
GetHuman: ~grumpy - can you tell our other Orange customers when your case took place?
~grumpy: Sure. It was evening, on نوفمبر ١٦.
GetHuman: Did you reach out to Orange, and if so, how?
GetHuman: And which of these common Orange customer issues best describes the reason you wanted to talk to them?
(Shows ~grumpy a list of common Orange problems)
~grumpy: "Complaint" was why I was trying to call.
~grumpy's review of Orange customer service
GetHuman: So how would you sum up your experience for GetHuman's Orange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grumpy: Awful spent ** mins on hold getting through then advisor couldn't help I was livid - instead of transferring me she cut me off. Appalling
GetHuman: Let's quantify your experience contacting Orange. On a scale of 1 to 5, how easy is it go get help on a Orange problem?
~grumpy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grumpy: I'd give them a one out of five on communication.
GetHuman: And what about Orange's ability to quickly and effectively address your problem?
~grumpy: For that I would say two out of five.
GetHuman: And finally- any advice for other Orange customers?
~grumpy: اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Orange لمعرفة هويتك.
GetHuman: Well there you have it. Some useful feedback and words from ~grumpy taken from his Orange customer service problem that occurred on نوفمبر ١٦، ٢٠١٧.