Orange: Pressing * three times or ** three times just g...

Orange مراجعة العملاء بواسطة مستخدم GetHuman ~adam من نوفمبر ٢٢، ٢٠١٧

Background on ~adam's case

GetHuman: ~adam - can you tell our other Orange customers when your case took place?
~adam: Yes I can. It was middle of the night, on نوفمبر ٢٠.
GetHuman: Did you reach out to Orange, and if so, how?
~adam: I used the 0 800 05 10 10 number I found for on the GetHuman Orange customer phone number page I was on: Orange Customer Service Phone Number
GetHuman: And which of these common Orange customer issues best describes the reason you wanted to talk to them?
(Shows ~adam a list of common Orange problems)
~adam: "Update account information" was why I was trying to call.

~adam's review of Orange customer service

GetHuman: So how would you sum up your experience for GetHuman's Orange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~adam: Pressing * three times or ** three times just gets the automatic system to hang up on you - no human!
GetHuman: Let's quantify your experience contacting Orange. On a scale of 1 to 5, how easy is it go get help on a Orange problem?
~adam: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~adam: I'd give them a five out of five on communication.
GetHuman: And what about Orange's ability to quickly and effectively address your problem?
~adam: For that I would say two out of five.
GetHuman: And finally- any advice for other Orange customers?
~adam: اتصل بهم في وقت مبكر من اليوم أو في وقت متأخر. لا تنسَ أي معلومات شخصية أو معلومات حساب قد تحتاجها لـ Orange لمعرفة هويتك.
GetHuman: Well there you have it. Some useful feedback and words from ~adam taken from his Orange customer service problem that occurred on نوفمبر ٢٠، ٢٠١٧.


2.50 of 5 stars | 23 reviews

~adam's Orange Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Orange, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Orange in any way.

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